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Building Relationships by Displaying Objectivity and Control With a Cool Exterior


Educator Susan Bishop

The teacher maintains a cool exterior when dealing with conflicts in the classroom. Maintaining a cool exterior includes using assertive body language, self-monitoring facial expressions, speaking in a calm and respectful tone of voice, actively listening to reasonable explanations, and avoiding engagement with students who argue, deny, or blame others for their conduct.

Design Area: Building Relationships

Element: Displaying Objectivity

Audience: High School

Takeaway Reproducibles